Communication Skills Training

Communication Styles: Enhancing Productivity through Better Communication

Good communication is essential to a workplace where people are motivated, courteous and happy. However, perceptions and misunderstandings in communication can often derail a workgroup’s enthusiasm and productivity. By understanding the needs and expectations of other communications styles employees can begin to accept and appreciate one another, thereby increasing output, teamwork and enhanced customer service.

We use the BEST profile system, which scores which of the four communication styles each participant has, and teaches the participants how to best work with each style.

Topics covered:

  • How our perception affects how we hear and deliver information
  • The four communication styles and their strengths and weaknesses
  • How each communication style impacts the other styles
  • How to adjust your communication style to work more effectively with other styles
  • Fight or flight stress behaviors
  • How to determine other’s communication style

Want more information on this training? Contact us today.


The Communications Styles training was exactly what I was looking for to improve communication and increase morale in the company. Before the training we were having a lot of communication problems between employees and morale was suffering. Since your training the mood is better, there is more laughter and people are not taking things so seriously. People continue to talk about it, and have a much better sense of how to effectively communicate with each other. On a scale of 1 to 10 I give it a 10 because it was fun, engaging and accomplished my goals. Thank you, Arden, for such an impactful, enjoyable training.

Diane Haensel
CEO Front Panel Express