There are so many ways we can communicate with people – email, text, social media, instant message, phone calls and mailed notes. It can be confusing knowing what medium to use for event invitations. Just recently a friend received a birthday party invitation via a group text message. She thought it was a little odd that the invitation was sent via text given how casual and limited texting can be. It spurred a discussion on what is and isn’t an appropriate medium for event invitations. Continue reading “The message determines the medium: Dos and don’ts for event invitations” »
The concept of etiquette and civility has been around for a very long time. I recently finished a novel called “Rules of Civility” that included mention of George Washington’s Rules of Civility & Decent Behaviour in Company and Conversation. Apparently, at age 16, young George (yes, eventual first president of the United States) copied by hand for a penmanship exercise 110 rules of civility written by French Jesuits in 1590. Those rules were then made into a book by Mr. Washington. Continue reading “What George Washington knew about etiquette” »
Have you ever had a conversation with someone on the phone and wondered about the meaning of their words? If so, it’s possible the lack of body language made the conversation difficult to interpret. According to research conducted by Professor Albert Mehrabian, when we communicate feelings and attitudes, 7% of the meaning is contained in the words we use. 38% of the meaning comes from the way words are used – tone, volume, speed, etc. And facial expressions convey 55% of the meaning. Therefore, a conference call or phone meeting can lead to some miscommunication due to the lack of body language. Because of this and other reasons, many companies are converting to video conferencing technology for meetings to increase understanding, reduce travel expenses and increase productivity.