Category Archives: Sales

How curiosity strengthens connections

A client hired me for coaching because he wanted to feel more comfortable and be more successful when networking. Besides feeling uncomfortable in general when mingling, he mentioned that he didn’t know how to respond when people shared something he knew nothing about. He was afraid of looking ignorant or uneducated so he would change the subject. I talked about how sharing your ignorance about a job or topic is actually a great opportunity to connect with people. Continue reading “How curiosity strengthens connections” »

Five lessons from Craigslist for job applicants

craigslistMy husband and I are turning our media room into a guest room so we have been both buying and selling items on Craigslist. Craigslist is truly a great way to find and sell items at a reduced price. It can also be a lot of fun to meet interesting people. But, it has its down side too. Unfortunately there are many rude, clueless and dishonest people who use Craigslist. If being a Craigslist buyer or seller was akin to looking for a job, most of these people would never get hired. They would be perpetually unemployed.

Let’s look at the lessons Craigslist can teach us for being a good job applicant. Continue reading “Five lessons from Craigslist for job applicants” »

How to lose a prospect and annoy others

Remember that a person’s name is to that person the sweetest and most important sound in any language.

Dale Carnegie wrote this beautiful quote in his bestselling book How to Win Friends and Influence People.  And it’s true. As he pointed out, when you remember and use a person’s name it makes him feel special and important. It shows you are attentive and caring. However, there is a limit to how often you should use someone’s name in a conversation, especially when you haven’t met the person. Continue reading “How to lose a prospect and annoy others” »

Don’t break 8 year old hearts

This is a guest post by Shari Storm; author, speaker, mom.

girlscoutcookiesGirl Scout cookie sales end today and I’ve heard that Camp Fire sales start shortly. Here are a few tips for cookie buyers and passersby.

Continue reading “Don’t break 8 year old hearts” »

The sweetest sound

embarrasmentAre you good at remembering names? If you answered no, you’re not alone. Whenever I teach networking or my First and Lasting Impressions training I ask the participants if they are skilled at remembering names. Usually only a handful of people will raise their hand. Yet, people admit that forgetting names is one of the most embarrassing things for them.

Continue reading “The sweetest sound” »

Cut, color and conversation

Woman under hair dryerSome people think I’m a daredevil. No, not because I once hurtled myself out of a plane with just a parachute on my back, nor that I ate food from a street vendor in Mexico, and not because I left a secure job to start a business in the Great Recession. No, it’s that people gasp when I tell them I change hair stylists on a regular basis, and, not only that, I’ve also gone to new salons because of a Groupon coupon I purchased.

Apparently, it seems, a thinking woman just does not put her locks in the hands of a stranger.

Continue reading “Cut, color and conversation” »

What we can learn from a craigslist ad

My husband and I are big fans of Craigslist, both for selling and buying. We really like the concept of keeping usable items out of the waste stream and letting others enjoy them. Why buy new when there are so many great items in perfect condition on craigslist? Plus, you save so much money buying used items over brand new items. Continue reading “What we can learn from a craigslist ad” »

Stop! In the name of sales

The Puget Sound Business Journal asked me to give a presentation on tradeshow sales and etiquette recently, since their Expo is coming up in October. I was excited to do it and asked my colleague Matt Heinz, with Heinz Marketing, to co-present with me and talk about the marketing and sales aspect of tradeshows. Continue reading “Stop! In the name of sales” »

Keys to Memorable Giveaways that Prospective Clients Will Love

This is a guest post by Molly Gordon, MCC. We’re shaking it up with a post that isn’t etiquette related. Enjoy.

Whether you do business online or off, free gifts have the potential to establish credibility, demonstrate value, and build trust. But not all giveaways are created equal. Here are some keys to creating giveaways that propsective clients and customers will love. Continue reading “Keys to Memorable Giveaways that Prospective Clients Will Love” »

Tradeshow and booth etiquette best practices

This is a guest post by Matt Heinz, founder and principal of Heinz Marketing, LLC.

You can learn a lot about what to do, and what not to do, at a tradeshow booth just by walking around and observing behavior at just about any event. Below are some of the observations and etiquette best (and worst) practices I see at many events over and over.

Continue reading “Tradeshow and booth etiquette best practices” »