Category Archives: Phone etiquette

The gift of presence: A Thanksgiving message

Family at Thanksgiving

Family at Thanksgiving

Thanksgiving is one of my favorite holidays. I love the focus on gratitude and being thankful for the blessings in our lives. I love spending time with family that isn’t centered around gifts, rather that we share the gifts of our presence with each other. And I have to admit, I also love turkey, gravy, mashed potatoes and homemade cranberry sauce. Yum! Continue reading “The gift of presence: A Thanksgiving message” »

Do your digital devices have manners?

Elevator Cell PhoneThe other day I was trying to get information on my iPhone by asking Siri, the personal assistant, to help me. As too often happens, Siri was not giving me what I needed. It seems I speak English and she speaks Russian. In frustration, I said, “Siri, you’re not giving me the information I need!” Her response was, “If you say so, Arden.” Argh! That only made me more frustrated. Whoever programmed Siri did not program her with courteous responses. If Siri had said, “I’m sorry I’m not being more helpful Arden” I would have been more forgiving. Continue reading “Do your digital devices have manners?” »

The new rules for today’s tools

As a girl, one of my favorite excursions was going to my grandma’s cabin on Whidbey Island. It was somewhat rustic and had just enough amenities to make it comfortable but still somewhat of an adventure. Continue reading “The new rules for today’s tools” »

Dealing with rude, unhelpful service people

MP900285144[1]What is your boiling point? Are you one of those people who are able to stay patiently pleasant even when faced with rudeness and unhelpfulness? Or, when dealing with maddening situations do you find it easy to lose your cool?

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The smart phone disease

Elevator Cell PhoneWhy is it that we dislike it when others use their phone when they are meeting with us, in a movie theater or driving, yet so often we do the same? I think it’s because the allure of the phone is often too much to ignore. Research has shown we get a dopamine hit when we answer a text or look at Twitter on the phone. No wonder it’s hard to ignore.

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Cell phone pet peeves

Elevator Cell PhoneDo you have a cell phone pet peeve? Are there things that people do with their cell phones that drive you crazy? If so, you’re not alone. Most people are bothered by the rude cell phone behavior of others.

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Watch your tone

“Watch your tone, Arden”, my mother would say to the teenage me when I’d speak to my brother in a certain way. Sometimes I’d answer that I was just asking him to do something. “But your tone was rude”, my mom would reply.

When I work with clients on customer service skills, I talk about the importance of tone, especially on the phone, because people can’t read body language to ascertain the meaning of what was said. Email is even more challenging because not only can you not read body language, you also can’t hear the tone.

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Email Etiquette in our 24/7 World

Emailing on the beach

My friend, Peggy Dolane, writer and social media expert , suggested I write a blog post about our 24/7-reachable-anytime-world. She wondered what the etiquette is about sending and responding to emails after hours. Good question Peggy.

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Say What?

j0448106I got a recorded call from Americans United for Change urging us to call our senators to encourage them to pass healthcare reform. At the end of the message they stated the phone number to call. They said the number so fast I had to rewind the message three times. I thought about how much money this group must have spent disseminating the message and in the end they said the number so quickly no one could get it. This probably made their campaign fruitless.

What is it about saying phone numbers fast? More often than not someone leaves a message and says their number so quickly that I can’t capture it. Are you hoping to be called back? Say your number slowly and even repeat it. If people have to rewind you’ve probably lost 80% of them.