We’ve all heard the saying “You don’t know what you don’t know.” I’m reminded of this quote often when people share with me their etiquette annoyances or faux pas stories. So often a person’s misstep is simply due to not knowing that their behavior is inappropriate. Or they aren’t aware of the proper way to do something. For instance, when I was talking to a client she asked me to share in the training that people should not pass in front of others. Apparently, this is something she has experienced when out and about at her work and it annoys her. So, for everyone out there who doesn’t know what they don’t know, here are some social niceties that will make your social and business encounters a little, well, nicer. Continue reading “Do you practice these eight social niceties?” »
The concept of etiquette and civility has been around for a very long time. I recently finished a novel called “Rules of Civility” that included mention of George Washington’s Rules of Civility & Decent Behaviour in Company and Conversation. Apparently, at age 16, young George (yes, eventual first president of the United States) copied by hand for a penmanship exercise 110 rules of civility written by French Jesuits in 1590. Those rules were then made into a book by Mr. Washington. Continue reading “What George Washington knew about etiquette” »
Kindness is showing love to someone else. I believe that kindness is the cure for violence and hatred around the world.
The January 1st Parade magazine edition had an article about making 2017 the year of being kind and included the lovely quote above by Lady Gaga. According to the article, studies have shown that being kind has many benefits not only for the receiver but the giver as well. When you are kind to others it lights up your brain’s reward center. Hospital patients who are treated with kindness and compassion have less pain, anxiety and shorter hospital visits. And conversely, kind doctors are less tired and are more engaged. Neighbors who are social and help each other have tighter knit neighborhoods and are less isolated. Kids who exhibit emotional intelligence, which includes kindness, are shown to have more success in life. Continue reading “The year of kindness: Join me on a kindness journey” »
Can you hear it? It’s the sound of busy hosts shopping, prepping and cooking Thanksgiving dinner. I’m thankful my sister is one of those hosts. She usually hosts Thanksgiving because she has the bigger house and bigger family. The rest of us get to enjoy the gourmet bounty and family gathering in exchange for bringing a dish or two. Lucky us.
Whether you’re hosting or attending the Thanksgiving gathering this year you may be challenged by a few etiquette dilemmas. Let me answer some of the common etiquette dilemmas that apply especially to the holidays but that are also useful for other gatherings. Continue reading “Thanksgiving (and other meals) dos and don’ts” »
Etiquette has some specific rules that help you know what to do and not do, such as which fork to use on a crowded table or that it’s not okay to cut in line when a queue has formed. But, there are a lot of little niceties that fall under manners that are sometimes less known and are more subtle.
I recently discovered something about myself that was dismaying. It’s such a simple thing but I realized my actions were not portraying my best self.
Oh the power of “hello,” “please” and “thank you.” When they are used you often get better service, lower prices, maybe even a seat on a crowded plane. When they are not employed, you’re put in the “rude” category and are faced with possible negative consequences.
My fabulous children’s manners teacher, Jan Townsend, forwarded me a Facebook post written by someone I don’t know. The author’s name is Amy and I was both excited and moved by her words. In her post she talked about teaching her daughter, who was entering middle school, about kindness. To teach the lesson, she had her daughter Breonna squeeze out a bunch of toothpaste from a tube and then instructed her to put it back in the toothpaste tube. Her daughter protested and said she couldn’t and that it wouldn’t be like it was before. Amy waited for her daughter to finish and then taught the kindness message. This is what she said to her daughter: Continue reading “A lesson from toothpaste” »
Have you ever wondered why some people have more success in their jobs and others can’t seem to get ahead even though they are very smart? According to a Harvard University study, 85% of a person’s workplace success is due to their personal skills – those intangible skills that lead to better and smoother relationships with others – your coworkers, boss or employees.
It often doesn’t take much to be more accomplished and regarded in the workplace. Follow these five tips to help you be your best. Continue reading “Five tips for workplace success” »
Some great tips and information in this infographic by Quill.com.
Click to Enlarge Image
Infographic by Quill.com