A client hired me for coaching because he wanted to feel more comfortable and be more successful when networking. Besides feeling uncomfortable in general when mingling, he mentioned that he didn’t know how to respond when people shared something he knew nothing about. He was afraid of looking ignorant or uneducated so he would change the subject. I talked about how sharing your ignorance about a job or topic is actually a great opportunity to connect with people. Continue reading “How curiosity strengthens connections” »
“Wait, let me finish . . . what I was trying to say is interrupting other people is rude.”
When you interrupt someone it says to the person talking that what you have to say is more important than what they are sharing. It shows disregard for the person and what they are saying.
Can you hear it? It’s the sound of busy hosts shopping, prepping and cooking Thanksgiving dinner. I’m thankful my sister is one of those hosts. She usually hosts Thanksgiving because she has the bigger house and bigger family. The rest of us get to enjoy the gourmet bounty and family gathering in exchange for bringing a dish or two. Lucky us.
Whether you’re hosting or attending the Thanksgiving gathering this year you may be challenged by a few etiquette dilemmas. Let me answer some of the common etiquette dilemmas that apply especially to the holidays but that are also useful for other gatherings. Continue reading “Thanksgiving (and other meals) dos and don’ts” »
Illness and loss can be hard topics to discuss. Most people simply don’t know what to say or do when someone they know has been diagnosed with a serious illness or loses a spouse or child. It seems extra hard when that someone is an employee or coworker. When personal matters intertwine with work we often don’t know how to handle it. Continue reading “What not to say or do when your coworker is sick or grieving” »
I recently discovered something about myself that was dismaying. It’s such a simple thing but I realized my actions were not portraying my best self.
Remember that a person’s name is to that person the sweetest and most important sound in any language.
Dale Carnegie wrote this beautiful quote in his bestselling book How to Win Friends and Influence People. And it’s true. As he pointed out, when you remember and use a person’s name it makes him feel special and important. It shows you are attentive and caring. However, there is a limit to how often you should use someone’s name in a conversation, especially when you haven’t met the person. Continue reading “How to lose a prospect and annoy others” »
Have you ever asked someone this question? Such a seemingly innocuous question. But, it’s actually a very loaded, potentially painful topic.
A few days ago I received this email from a newsletter reader. Continue reading “A verboten topic” »
It’s the season of mingling and celebrating. That time of year when you may be attending holiday parties, family dinners and the company celebration. If these events fill you with dread, you’re not alone. Many people struggle with socializing with strangers or people they don’t know well even if they are family or coworkers. But small talk does not need to be challenging. Using a few tactics will make your conversations much easier. Continue reading “Conversation tips to make your holiday mingling easier” »
I love Thanksgiving. Not only are turkey, gravy and all the fixings my favorite foods but I love being with family and friends celebrating our blessings. However, with most gatherings over meals there are often manners mishaps and misunderstandings. To keep the peace I thought it might be helpful to share answers to some common dining, hosting and guesting (I made that word up, like it?) dilemmas. Continue reading “Avoiding Thanksgiving manners mishaps and misunderstandings” »
Thanksgiving is one of my favorite holidays. I love the focus on gratitude and being thankful for the blessings in our lives. I love spending time with family that isn’t centered around gifts, rather that we share the gifts of our presence with each other. And I have to admit, I also love turkey, gravy, mashed potatoes and homemade cranberry sauce. Yum! Continue reading “The gift of presence: A Thanksgiving message” »