Category Archives: Phone etiquette

How to lose a prospect and annoy others

Remember that a person’s name is to that person the sweetest and most important sound in any language.

Dale Carnegie wrote this beautiful quote in his bestselling book How to Win Friends and Influence People.  And it’s true. As he pointed out, when you remember and use a person’s name it makes him feel special and important. It shows you are attentive and caring. However, there is a limit to how often you should use someone’s name in a conversation, especially when you haven’t met the person. Continue reading “How to lose a prospect and annoy others” »

Five business etiquette tips all millennials need to know

generationsIt’s amazing to me how many younger people there are in the workforce these days. I guess that means I’m getting old. According to statistics by the Pew Research Center, millennials now make up the majority of the workforce. In 2015 they surpassed Baby Boomers and Gen Xers in number of workers. Continue reading “Five business etiquette tips all millennials need to know” »

The new rules for today’s tools

As a girl, one of my favorite excursions was going to my grandma’s cabin on Whidbey Island. It was somewhat rustic and had just enough amenities to make it comfortable but still somewhat of an adventure. Continue reading “The new rules for today’s tools” »

Dealing with rude, unhelpful service people

MP900285144[1]What is your boiling point? Are you one of those people who are able to stay patiently pleasant even when faced with rudeness and unhelpfulness? Or, when dealing with maddening situations do you find it easy to lose your cool?

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11 tips for being a great cubicle mate

Do you know we spend at least a third of our life at work? And when you consider that another third of our life is spent sleeping that’s a big chunk of our waking time in our jobs.

Because we spend so much time at our jobs, it’s important we treat our coworkers with courtesy and respect. Here are some tips to help you be a good cubicle mate.

Be friendly. Say hello to your cube mates as you walk to your cubicle in the morning.

Mind your volume. Noise carries pretty well in cubeland, so it’s important to keep you voice down.

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Watch your tone

“Watch your tone, Arden”, my mother would say to the teenage me when I’d speak to my brother in a certain way. Sometimes I’d answer that I was just asking him to do something. “But your tone was rude”, my mom would reply.

When I work with clients on customer service skills, I talk about the importance of tone, especially on the phone, because people can’t read body language to ascertain the meaning of what was said. Email is even more challenging because not only can you not read body language, you also can’t hear the tone.

Continue reading “Watch your tone” »