Category Archives: Email etiquette

Five business etiquette tips all millennials need to know

generationsIt’s amazing to me how many younger people there are in the workforce these days. I guess that means I’m getting old. According to statistics by the Pew Research Center, millennials now make up the majority of the workforce. In 2015 they surpassed Baby Boomers and Gen Xers in number of workers. Continue reading “Five business etiquette tips all millennials need to know” »

Kinder, friendlier emails

2341821_mHave you ever received an email and thought, wow, that was abrupt? Or, maybe you received an email and thought the person sending it was upset with you. We can’t communicate tone of voice in emails, which is very important to help convey meaning. Continue reading “Kinder, friendlier emails” »

The new rules for today’s tools

As a girl, one of my favorite excursions was going to my grandma’s cabin on Whidbey Island. It was somewhat rustic and had just enough amenities to make it comfortable but still somewhat of an adventure. Continue reading “The new rules for today’s tools” »

The email black hole

black holeHave you ever sent an email to someone and then gotten no response? I’ve had several people tell me that they are surprised at how often they don’t receive replies to emails – even just a “Thanks, I’ll get back to you soon.” I have experienced the same thing and it always baffles me, especially when I send something that would warrant a reply. Continue reading “The email black hole” »

How not to confuse people with your meeting invitations

Confused nerdy guyHave you ever received a meeting invite from someone and thought what the heck is this? The invitation doesn’t make clear who is calling the meeting or what the purpose of the meeting is. The person sending the meeting invite probably wrote it so that it made sense to him not thinking what it would look like on your calendar.

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Dear Ms. Clise

MP900387606[1]When people I haven’t met first email me they often address me as Ms. Clise. It always takes this casual Seattle gal by surprise. I understand why people are addressing me in a formal way; they assume it is the proper thing to do with someone who teaches etiquette.

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Are your emails getting read?

Email is both a blessing and a curse. The blessing is it has allowed us to communicate quicker and more conveniently. It also allows us to have a paper trail of our communications.

However, email is easily abused and misused. We are all inundated with hundreds of emails every day, so it’s important our emails reach the right people at the right time with the right message and in the right manner. Here are some tips for communicating more effectively by email.

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A costly email mistake

I received an email from a doctor’s office where the sender put all of their patients’ email addresses in the “To” field rather than the “BCC” field. That meant every patient could see all of the other patients’ email addresses. Oy, let me count the ways that that is bad news. Continue reading “A costly email mistake” »

Exceptional email introductions

If your New Year’s resolutions include doing more networking, whether to find a job, increase your network or grow your business, you’ll probably be both making and receiving introductions to others via email. Here are some tips on how to do that. Continue reading “Exceptional email introductions” »

Watch your tone

“Watch your tone, Arden”, my mother would say to the teenage me when I’d speak to my brother in a certain way. Sometimes I’d answer that I was just asking him to do something. “But your tone was rude”, my mom would reply.

When I work with clients on customer service skills, I talk about the importance of tone, especially on the phone, because people can’t read body language to ascertain the meaning of what was said. Email is even more challenging because not only can you not read body language, you also can’t hear the tone.

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