I adore my etiquette teacher, Maria Everding, a gracious, funny, ball of fire. I attended Maria’s etiquette school – The Etiquette Institute– to learn all that I needed to know to become an etiquette consultant. I often turn to Maria for advice or perspective. She is also not afraid to tell me when she feels I’m wrong. Her latest email was about a question I posted on the Image and Etiquette Consultant’s group I created on LinkedIn where I called a woman a “gal”. This is Maria’s email:

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My husband Eric and I received a high school graduation announcement for our neighbor Catherine, who lives across the street. It’s hard to believe this young woman will soon be leaving home and heading to college. It seems like just yesterday she was a little girl playing with dolls.

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When you are an etiquette consultant people love to either share with you their etiquette horror stories or ask for etiquette advice. I love that my friends and business associates want to tell me their stories and trust me for advice.

I thought it would be fun to feature some of the etiquette faux pas and questions I’ve gotten over the last month or so.

Etiquette faux pas

A business owner discovered he wasn’t going to be able to deliver on a project for a client, so three months after their last communication he sent an email breaking the bad news.

My response

Never ever give bad news to a client over email. Call them. Also, if you value your clients you should get back to them within 24 hours of their email or correspondence. If you don’t have an answer, communicate to them that you will have an answer by x date.

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