Services

Seminars

Arden speaks at corporations, organizations, professional associations, schools and universities. Her seminars cover the essential skills you require to succeed and can be tailored to address the individual needs and objectives of her clients. The following are her most popular topics and can be keynote presentations, individual seminars or combined for a half-day or full-day workshop. Arden also offers customized trainings on international protocol, individual consulting and children’s etiquette classes.

Lasting Impressions

Ever wondered when to stand in a business situation; what to do if you forget someone’s name; if it’s okay to ask someone senior for their business card? This seminar will answer these questions and more:

  • Making a positive first impression
  • Digital Diplomacy, from email to social media
  • Introducing yourself and others with ease
  • Powerful handshakes
  • Business card protocol
  • Professional correspondence

Networking with Ease

Networking is more important than ever in this challenging economic time. Done right it will lead to lasting relationships with contacts and friends. Master the art through learning key techniques to help your comfort, confidence and conversation skills. Topics include:

  • Making an entrance
  • The perfect handshake
  • Remembering names
  • Introducing yourself and others with ease
  • Successful small talk
  • Social media networking
  • Food finesse
  • Gracefully ending a conversation
  • Networking follow-up

More than Forks and Knives:
The Successful Business Meal

A lot of business is conducted over a meal and your dining savvy can make or break the deal. Make sure the meeting ends in success by knowing how to conduct yourself, whether as a host or a guest. For the seminar to be most effective, an onsite luncheon or dinner is encouraged. Topics include:

  • Host and guest protocol
  • The importance of the seating arrangement
  • Silverware savvy
  • Toasting
  • Wine etiquette
  • The silent server code
  • American and Continental styles of eating
  • Appropriate tipping

Polished Public Speaking

Professionals are often asked to give presentations to internal and external audiences. Having strong speaking skills is crucial to climbing the corporate ladder where you are often required to give speeches to various groups of people. Make sure you have the skills and confidence you need to succeed. Topics include:

  • Getting your butterflies to fly in formation
  • Impactful speaker introductions
  • Organizing your speech
  • Speaking with confidence
  • Using visual aids effectively
  • Lectern protocol

Digital Diplomacy, from email to social media

More and more people are connecting through digital means – cell phones, PDAs, social media, email and blogs. Be sure you know the spoken and unspoken rules for these mediums before you’re defriended, unfollowed or otherwise ostracized. Topics include:

  • Social media savvy
  • Email etiquette
  • Instant messaging manners
  • Voicemail and phone protocol

International Protocol

In this increasing complex global marketplace, executives must be aware of the many cultural differences and styles in other countries. International protocol skills are essential for success both here and abroad. We can research and customize trainings on international protocol for any country or region.

Individual Consulting

Arden works with established business leaders as well as individuals beginning their professional career with any aspect of etiquette and protocol. Examples of those who have benefited from consulting include; a college student facing an important interview, a newly promoted executive who needed to learn the art of business entertaining, a sales person wanting to increase their networking skills, and a manager tasked with giving an important presentation.

Children’s Etiquette Classes

It’s vital children learn proper manners so that they have success socially and in the professional world. A children’s program can be customized to meet the needs of schools, clubs and parent groups. Click here for information on upcoming classes. Typical topics include:

First Impressions

  • Good Posture
  • Handshakes
  • Introducing yourself and others
  • Conversation
  • Telephone manners
  • Grooming

Manners Outside of The Home

  • Courtesy in Public Places
  • Sportsmanship
  • Friendships

Parties and Thank You Notes

  • Invitations and replies
  • Host and guest responsibilities
  • Gift giving and receiving
  • Thank you notes

Table Manners

  • How to Properly Set a Table
  • Use of Each Utensil
  • How to Eat Certain Foods
  • Table Manners