Services

 

Seminars

Arden offers trainings to corporations, organizations, professional associations, schools and universities. Her seminars cover the essential skills you require to succeed and can be tailored to address the individual needs and objectives of her clients. The following are her most popular topics which can also be delivered via webinar.  Additionally, Arden offers customized trainings on international protocol, individual consulting and children’s etiquette classes.

First and Lasting Impressions

Business is made or lost on first and on-going impressions. Employees who present themselves with polish, confidence and courtesy will seal more client deals and build productive relationships with coworkers and superiors. The skills your employees learn in this training will give your company the competitive edge.

Part one covers etiquette essentials, part two teaches workplace etiquette.

Networking with Ease

Networking is more important than ever in this challenging economic time. Done right it will lead to lasting relationships with contacts, clients and VIPs. Whether at a reception or networking event, you’ll master the art through learning key techniques to help your comfort, confidence and conversation skills.

More than Forks and Knives:
The Successful Business Meal

A lot of business is conducted over a meal; deals are signed, partnerships are formed and job offers are made. Companies know an employee’s dining gaff or lack of confidence could cost them deals or alienate VIPs.

Our essential dining etiquette seminar will teach employees the critical skills they need both as a host and a guest at a business meal. Participants will be more relaxed and confident, leading to greater success with the business at hand. For the seminar to be most effective, an onsite luncheon or dinner is encouraged.

Tradeshow Sales and Rapport Building

Tradeshows and conventions can be a great way to increase brand awareness, get customer leads and new customers. Too often though, inexperienced or untrained employees staff the booth and lose opportunities to your competitors.

The tradeshow etiquette seminar teaches essential skills that will help your staff stand out and turn casual by-passers into interested contacts and new customers.

Communication Styles: Enhancing productivity through better communication

Good communication is essential to a workplace where people are motivated, courteous and happy. However, perceptions and misunderstandings in communication can often derail a workgroup’s enthusiasm and productivity. By understanding the needs and expectations of other communications styles employees can begin to accept and appreciate one another, thereby increasing output, teamwork and enhanced customer service.

Customer Service Excellence

How your employees handle your customers can directly affect your team’s and company’s performance as well as their individual goals. This seminar will equip your employees with the skills they need to create a positive, memorable experience for every customer and prospect, leading to more business and long term customers.

Polished Public Speaking

Professionals are often asked to give presentations to internal and external audiences. Having strong speaking skills is crucial to climbing the corporate ladder where you are often required to give speeches to various groups of people. Make sure you have the skills and confidence you need to succeed.

Social Media Etiquette – Avoid Being Defriended, Unfollowed or Otherwise Ostracized on Social Media Sites

More and more companies and individuals are using social media to promote their business and increase contacts. However, a misstep in the social mediasphere could cost you customers, a job and even your reputation. This seminar will teach the rules of engagement for social media sites and blogging.

 

International Protocol

In this increasing complex global marketplace, executives must be aware of the many cultural differences and styles in other countries. International protocol skills are essential for success both here and abroad. We can research and customize trainings on international protocol for any country or region.

Individual Consulting

Arden works with established business leaders as well as individuals beginning their professional career with any aspect of etiquette and protocol including executive presence. Examples of those who have benefited from consulting include; a college student facing an important interview, a newly promoted executive who needed to learn the art of business entertaining, a sales person wanting to increase their networking skills, and a manager tasked with giving an important presentation. Coaching can take place in-person, over the phone or via Skype.

Children’s Etiquette Classes

It’s vital children learn proper manners so that they have success socially and in the professional world. A children’s program can be customized to meet the needs of schools, clubs and parent groups for groups of eight or more. Typical topics include:

First Impressions

  • Good Posture
  • Handshakes
  • Introducing yourself and others
  • Conversation
  • Telephone manners
  • Grooming

Manners Outside of The Home

  • Courtesy in Public Places
  • Sportsmanship
  • Friendships

Parties and Thank You Notes

  • Invitations and replies
  • Host and guest responsibilities
  • Gift giving and receiving
  • Thank you notes

Table Manners

  • How to Properly Set a Table
  • Use of Each Utensil
  • How to Eat Certain Foods
  • Table Manners