Category Archives: Business etiquette
Company picnic dos and don’ts
Summer is officially here and with that often comes the company staff picnic. The event is a great time to get to know your coworkers and upper management. With that visibility you can either make or break your career, depending … Continue reading
Watch your cell phone ps and qs
Do you know that what makes hearing a cell phone conversation so annoying is you’re only catching half of the conversation? It’s called a halflogue, and the reason it’s so distracting is you can’t establish a rhythm like you can … Continue reading
What do shoeless driving and etiquette have in common?
The other day, as I drove to give a client training, I took my right pump off so I wouldn’t scuff it on the car mat. I don’t usually do that. As I felt my stockinged foot pressing on the … Continue reading
Be a top 10 company in customer service
When looking at the 2011 MSN top ten companies in customer service, you’ll notice that what the companies have in common is they think about the customer and care about their employees. It seems so simple, so obvious, yet why … Continue reading
Watch your tone
“Watch your tone, Arden”, my mother would say to the teenage me when I’d speak to my brother in a certain way. Sometimes I’d answer that I was just asking him to do something. “But your tone was rude”, my … Continue reading
Interview tips to land the job
Spring is a great time to make changes and that includes a job change. The economy is getting better and better and I’m seeing a lot more job postings out there. Here are some tips for making sure you are … Continue reading
When the etiquette consultant messes up
I love my job. In fact, despite (currently) making less money than I did when I had a corporate job, I have never been happier. But there are hazards to being an etiquette consultant. Something I really didn’t anticipate when … Continue reading
Why Mr. Kinkos makes me smile
There is a FedEx Kinkos near my house that I’ve patronized a few times. The last two times I’ve visited the store I was helped be a very nice man.
Doing business in Asian countries
A colleague of mine contacted me about giving a business etiquette training to a group of SE Asian business people visiting Seattle. I have been hired to give trainings on the business etiquette practices and culture of Japanese people so … Continue reading
Divas, taskmasters and slackers
Last night I watched the first episode of this season’s Celebrity Apprentice. I don’t normally watch it, mostly because I don’t watch a lot of TV, but I was not feeling well so I decided to turn it on. The … Continue reading
Tags >> "you're fired!", abrasive leadership style, Celebrity Apprentice, cell phone etiquette, Curtis Stone, David Cassidy, Donald Trump, Gary Busey, Nikki Taylor, pizza challenge, Richard Hatch, Seattle Public Schools Superintendent Maria Goodloe-Johnson, Star Jones, Survivor Borneo, taking responsibility as a leader, Team A.S.A.P., Team Backbone, The View
