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Not your grandmother’s etiquette

Hello and welcome to the Clise Etiquette blog, a place to discuss savvy and not so savvy decorum. Etiquette may sound like a stuffy or old fashioned topic, but it’s really just about making yourself and others more comfortable and successful by being respectful, kind and professional.

I am a business etiquette consultant, speaker, trainer, coach and columnist for the Puget Sound Business Journal . I share etiquette and protocol tips, stories and techniques that you can use to feel more confident, at ease and successful in the workplace and socially.

I invite you to share your thoughts and questions on the situations in life that confuse you, anger you, give you pause or make you proud. Please feel free to let me know if there are topics you’d like me to discuss or hear more about. Some of my best posts come from questions or stories readers share with me.

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Read the situation or risk losing business

This is a guest post by Stacy O’Daffer, Clise Etiquette Associate.

“She will finally appreciate you after she lives without you.” It’s a mother’s universal salve for the wound of a child leaving for college. That this loss will be filled at some later, undefined moment does little to sooth the heartbreak.

But then, it’s time. Not the emoticon hints via text or insinuation during a phone call, but the Mother’s Day Brunch moment. My family gathered together–Ali, my college freshman girl, teen boys Will and Henry, and dad Eric. Eric serves up the traditional holiday prompt to the group.  “Tell mom what you appreciate about her.” Continue reading “Read the situation or risk losing business” »

Three tips for making public speaking easier

public speakingIn 2001 I joined Toastmasters, a speaking and leadership skills organization, and it changed my life. I was a devoted member of the Seattle General Toastmasters club for eight years. Recently, I returned to my club to see all of my buddies, some of whom have been members for 30 plus years.  For many longtime members, myself included, the club is more than just a place to practice speaking; it’s also a place of fellowship. So attending a meeting was like homecoming for me. Continue reading “Three tips for making public speaking easier” »

How to lose a prospect and annoy others

Remember that a person’s name is to that person the sweetest and most important sound in any language.

Dale Carnegie wrote this beautiful quote in his bestselling book How to Win Friends and Influence People.  And it’s true. As he pointed out, when you remember and use a person’s name it makes him feel special and important. It shows you are attentive and caring. However, there is a limit to how often you should use someone’s name in a conversation, especially when you haven’t met the person. Continue reading “How to lose a prospect and annoy others” »

Five myths and a truth: Surprising wedding facts

wedding coupleCan you hear it? It’s the sound of wedding bells. It’s the time of year when many true loves become married.

My husband and I recently attended his nephew’s wedding in Philadelphia. On the plane I met two other people who were flying to attend weddings.  As we gear up for these joyous celebrations I thought it would be helpful to share some interesting and helpful wedding myths and truths. Continue reading “Five myths and a truth: Surprising wedding facts” »

Five tips for workplace success

business woman with moneyHave you ever wondered why some people have more success in their jobs and others can’t seem to get ahead even though they are very smart? According to a Harvard University study, 85% of a person’s workplace success is due to their personal skills – those intangible skills that lead to better and smoother relationships with others – your coworkers, boss or employees.

It often doesn’t take much to be more accomplished and regarded in the workplace. Follow these five tips to help you be your best. Continue reading “Five tips for workplace success” »

Don’t leave people hanging: The importance of introductions

introductionsA friend of mine, I’ll call her Sue, was having a conversation with a couple she met at a party when a colleague walked up and interrupted her discussion. Her colleague Bill didn’t acknowledge the people she was talking to and spoke only to her ignoring the others. It made the people Sue was talking to feel unimportant and left out. She didn’t know what to do because Mr. Interrupter was focused solely on her and was dominating the conversation. Continue reading “Don’t leave people hanging: The importance of introductions” »

Five business etiquette tips all millennials need to know

generationsIt’s amazing to me how many younger people there are in the workforce these days. I guess that means I’m getting old. According to statistics by the Pew Research Center, millennials now make up the majority of the workforce. In 2015 they surpassed Baby Boomers and Gen Xers in number of workers. Continue reading “Five business etiquette tips all millennials need to know” »

Five business travel dos and don’ts

business-travelYour company is sending you to a conference in some sunny place. Lucky you! If this is your first business trip you may feel you’ve hit the jackpot with the all-expense paid trip – airfare, hotel, a per diem. But before you zip up your bag, be sure you’ve packed not only your sunscreen, but some common sense as well.

Continue reading “Five business travel dos and don’ts” »

Are business cards going away?

bump2Remember that business card app that would let you touch your phone to another person’s phone and your contact information would be exchanged? I remember a friend telling me about one called Bump and thinking, wow, what a great idea; except it no longer exists. In fact, of four apps that were tooted in a 2011 article to kill business cards three are gone.

Continue reading “Are business cards going away?” »