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Not your grandmother’s etiquette

Hello and welcome to the Clise Etiquette blog, a place to discuss savvy and not so savvy decorum. Etiquette may sound like a stuffy or old fashioned topic, but it’s really just about making yourself and others more comfortable and successful by being respectful, kind and professional.

I am a business etiquette consultant, speaker, trainer, coach and columnist for the Puget Sound Business Journal . I share etiquette and protocol tips, stories and techniques that you can use to feel more confident, at ease and successful in the workplace and socially.

I invite you to share your thoughts and questions on the situations in life that confuse you, anger you, give you pause or make you proud. Please feel free to let me know if there are topics you’d like me to discuss or hear more about. Some of my best posts come from questions or stories readers share with me.

Thank you for stopping by. I invite you to subscribe to my blog by either email or RSS. Just click on the RSS or email symbols to the right of this post.

Will it kill you to be nice?

angry driverIt’s National Etiquette Week – a time when we remember the importance of acting with courtesy, civility, kindness and good manners. And a good reminder it is. In our busy, rush, rush 21st century lives, it seems courtesy and kindness often take a back seat to our own agenda. For example; too often I find myself in my car quietly maligning slow drivers. As if having to go around a slow car, or wait for a driver to notice the green light is going to ruin my day. It’s really silly! Continue reading “Will it kill you to be nice?” »

Business savvy for women in the workplace

business woman with moneyToday’s workplace is a very different one from 40 years ago. Women now make up more than 55% of the workforce and are no longer relegated to support roles. However, women still struggle for equality and respect in the workplace. According to the Center for American Progress, women make up only 14.6 percent of executive officers, 8.1 percent of top earners, and 4.6 percent of Fortune 500 CEOs. They also hold just 16.9 percent of Fortune 500 board seats.

Continue reading “Business savvy for women in the workplace” »

The trouble with “You should…”

moralizingHave you ever found yourself saying “You should…” to someone? “You should try kale; it’s really good for you.” “You should tell her how you feel.” We say “you should…” when we feel we know best. And while we may have very good information, saying “You should” to someone is usually moralizing.

Continue reading “The trouble with “You should…”” »

Why I’m not going to help you grow your business

spare referralsThis past week I got three requests for help. Asking for help is never impolite if it’s for the right reason. I’m quick to help people when I can. But when the request comes from someone who either I’ve never met or who I’ve met once, and they want my help growing their business for free, it’s impolite. Continue reading “Why I’m not going to help you grow your business” »

Keeping remote employees happy in conference calls

tin cansMeetings are a part of our work life, much to the consternation of many. Employees complain about how many meetings they have to attend, which are often poorly run and seem to lack purpose. Meetings are even more challenging when you are a remote employee calling in via conference call. Often those outliers dialing in are forgotten and struggle with hearing what is being said. But, in order for a company to thrive, the individuals in remote offices need to feel included, informed, and part of the team. Continue reading “Keeping remote employees happy in conference calls” »

What a name tag backing has to do with customer service

I peeled off my name tag and crumpled up the backing. Riley noticed the paper in my hand and asked if she could throw it away.  Such a small thing, but her attention to detail left an impression on me. Continue reading “What a name tag backing has to do with customer service” »

Do you have a career worthy wardrobe?

In January, I wrote about the 12 actions you could take to be a better person in 2015. Each month had a different focus. March’s focus is to spruce up your wardrobe.

clothesAs Mark Twain wisely said, “Clothes make the (wo)man.” Indeed they do. In the workplace people who are dressed professionally gain more respect than folks who dress more casually.

Continue reading “Do you have a career worthy wardrobe?” »

Don’t be a drip: Six umbrella etiquette tips

This is a guest post by Mary Morrison.

umbrellaI’ll get right to the point. I don’t have anything against umbrellas, I just don’t like them. It’s not fair, I know. Umbrellas don’t hurt people, people who have no awareness of their positions in space hurt people. When I worked downtown I developed an aversion to those suppliers of facial lacerations and honed my defenses like a prize fighter. I work at home now, my neighborhood more inclined toward hats and Northwest outerwear. My once catlike moves have evaporated and sadly, umbrella etiquette has gone the way of the dodo bird and land lines. Continue reading “Don’t be a drip: Six umbrella etiquette tips” »

Show them the love

MP900440970[1]It’s Be Nice to Everyone month. In January, I wrote about 12 things you could do throughout the year to be a better person. February’s focus is to show everyone the love, in honor of Valentine’s Day.

When we show the same courtesy and respect to everyone, whether the receptionist at the office or your CEO, not only do we make others feel important, we become memorable to people. It doesn’t take much to show the love. Here are some ways to do so. Continue reading “Show them the love” »

Workplace lessons from the Seahawks’ Super Bowl loss

heartbreakWhile my heart is still heavy from the Seahawks losing the Super Bowl, I’m so darn proud of them. Watching the big game was an emotional roller coaster. Our boys played well against the talented Patriots but in the end we lost. And, it was a hard loss due to a controversial play call that many thought led to us not scoring the winning touchdown in the last 20 seconds of the game. Losing is a bitter pill to swallow. Continue reading “Workplace lessons from the Seahawks’ Super Bowl loss” »