People often describe etiquette as manners. The two are very closely linked, but they are different. I like to say that manners are the sister to etiquette. They belong in the same family but one is practical and the other is kind. Continue reading “Manners, etiquette, it’s all the same, right?” »
Today when I called my doctor to make an appointment for my annual exam the scheduler asked me several questions – “Have you been out of the country within the past 21 days?” “Have you been around anyone who has been out of the country within the past 21 days?” “Are you sick?” I knew immediately she was screening patients for possible exposure to Ebola.
Continue reading “Handshake alternatives for a germ-filled world” »
Are you someone who dislikes networking? Do you dread talking to strangers? If so, you’re not alone. It doesn’t seem to matter if you’re an introvert or extrovert, networking is hard for most people. So then why do we do it? As someone once said, networking is one letter away from not working. I wish I knew who coined that phrase so I could give him or her credit. Continue reading “Networking with Ease” »
Have you ever been blown away by great customer service? It doesn’t happen very often, but when it does your don’t forget the experience.
Continue reading “Breathtaking customer service” »
Boy, have things changed in airplane travel. A friend posted a video on Facebook about jet travel in the 1960s. Travelers were served seven course meals that might include caviar, roasted pheasant and lobster tail. Flight attendants were called Air Hostesses and they treated travelers as if they had been invited to dinner at their house. Passengers dressed up and actually looked forward to flying, which was a five star experience.
Continue reading “What happened to the friendly skies?” »
Have you ever sent an email to someone and then gotten no response? I’ve had several people tell me that they are surprised at how often they don’t receive replies to emails – even just a “Thanks, I’ll get back to you soon.” I have experienced the same thing and it always baffles me, especially when I send something that would warrant a reply. Continue reading “The email black hole” »