Author Archives: Arden

The power of gracious behavior

It’s always heartwarming when I see really gracious, polite behavior, and not just because I’m an etiquette consultant. When I see people being courteous and other focused I am reminded of how powerful it is.

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Lessons learned from an unpleasant coffee meeting

If you are a salesperson, business owner or are unemployed, you most likely do a lot of networking. This often means coffee and lunch dates with people who have complementary businesses or who can be helpful to you in some … Continue reading

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Cocktail parties with class

This is a guest post by Laura Taylor of Honest to Goodness. Entertaining friends and family can be easy and impressive without all of the stress. You can plan and prepare party appetizers that are simply delicious and sure to … Continue reading

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Author Arden
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Trackback: Trackback-URL Topics Uncategorized

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Leaving a job with grace

One of the most challenging things to do is to be gracious when you feel you’ve been wronged. And, when the situation is one where you’ve been terminated from a job, it can be especially difficult to not become angry … Continue reading

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A polite colleague’s dilemma

Dear Arden, I enjoyed a lovely dinner with a colleague and would like to mail her a handwritten thank you note. Her business card doesn’t list a mailing address; this seems to be the trend with so many business cards … Continue reading

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Bad behavior

Do you turn into a monster behind the wheel of your car or when you’re in other seemingly anonymous situations? Why is it that even the mildest mannered, gracious people become Mr. Hyde in certain circumstances?

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Trackback: Trackback-URL Topics Civility, courtesy, Customer service

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Coupon conundrums

Are you a Groupon groupie or a LivingSocial lover? I have been off and on. It’s always fun to get a deal, and I’ve gotten some great ones on everything from haircuts to upscale dining to car detailing. A friend … Continue reading

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Trackback: Trackback-URL Topics courtesy, Dining etiquette

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Stiletto heels and other attire conundrums

I belong to several etiquette and image groups on LinkedIn. I like being able to share ideas and resources and to ask questions of the group about various etiquette and attire topics. The last question I posed to a group … Continue reading

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Trackback: Trackback-URL Topics Attire, Professional image

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The art of the (love) note

I love Valentine’s Day. It’s not the candy, flowers and other commercial trappings that make this day special for me, it’s that the day is a celebration of love. A day when we take the time to express our affection for the people … Continue reading

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Trackback: Trackback-URL Topics Letters and notes

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Nice gals and guys finish first

I read in the Seattle Times this morning that Sally Jewell, President and CEO of REI, has been nominated as Secretary of the Interior by President Obama. I couldn’t be more excited for Sally, and, I’m not surprised she has … Continue reading

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Trackback: Trackback-URL Topics courtesy, Customer service

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