About Us

About The Team

Arden Clise – President

Arden Clise is founder and president of Clise Etiquette. Her love for business etiquette began in previous jobs when she was frequently asked for etiquette, public speaking and business attire advice by executives and board members. The passion for etiquette took hold and compelled Arden to start a consulting business to help others. Today, as a professional trainer, coach, speaker and author, Arden has helped thousands of professionals, from executives to front-line staff, confidently and comfortably navigate business situations for career success.

A popular writer, Arden wrote a regular business etiquette column for the Puget Sound Business Journal, and writes an award-winning newsletter. Her new book, Spinach In Your Boss’s Teeth: Essential Etiquette for Professional Success is available on amazon.com. Arden is often quoted in national and international publications including Real Simple Magazine, The Wall Street Journal, China Daily News and The European Weekly. She is a frequent guest on television and radio shows,

Arden has more than 25 years of business experience in marketing, management, event planning and public relations. She received her certification as an etiquette consultant by The Etiquette Institute and earned her Bachelor’s degree in English Literature from the University of Washington. An active member of Women Business Owners, Arden also volunteers with Treehouse and PAWS.

A Seattle native, Arden lives with her husband, Eric Mamroth, their assorted menagerie of foster and resident dogs, and one unhappy cat.

Lisa Iland HilbertLisa Iland Hilbert – Children’s Etiquette Program Teacher

Lisa’s love for all things social began at age 12 when she started her education in etiquette and ballroom dancing with Gloria Monaghan of the Beverly Hills Cotillion. She became an assistant teacher and has taught social ballroom dance privately. At 18, she was presented as a Silver Rose Debutante which involved a year of training in written correspondence, tea ceremony, personal presentation, modeling, hostessing, and community service. In college, while studying abroad in Buenos Aires, Argentina she took coursework on international ceremony and protocol at La Universidad Catolica Argentina. Lisa loves to travel and often her knowledge of etiquette and ballroom dancing has been the catalyst for meaningful cross-cultural social connections. She is excited to bring her experiences to the Clise Etiquette team and impart this knowledge and enthusiasm to a new generation.

Lisa brings specialized expertise teaching people with learning differences such as Asperger Syndrome, ADHD, and anxiety. She has a master’s degree in Speech and Hearing Sciences from the University of Washington, and bachelor’s degrees in Communication Disorders and Spanish. Her research and professional work has focused specifically on social communication skills for teens, and young adults and has been featured in magazines, journals, and in book publications. She is an engaging speaker and presents nationally and internationally in English and Spanish on topics related to social communication.

She is a member of the Junior League of Seattle and President of the Autism Center Guild at Seattle Children’s Hospital.

Stacy O’Daffer, Associate Business Etiquette Coach and Consultant

Stacy 13Stacy’s interest in etiquette began in her early years. Fascinated with the ins and outs of social and business manners, she began collecting vintage etiquette books soon after.

An undergraduate degree in political science and an MBA from the University of Illinois launched Stacy into a corporate banking and investments career in Chicago for over a decade. Dealing with Fortune 500 companies, insurance firms, pension funds and foundations, gave her a deep understanding of those unique business cultures.

Stacy’s enthusiasm for helping others achieve their very best is realized through her current role as a business etiquette coach and consultant with Mazlo. Clients of all ages and professions benefit from her inspirational coaching and caring about their success. She believes that each of us has amazing talents and skills to share with the world—making sure you have the confidence and poise to show it is her passion.

Living in the Seattle area with her husband, Stacy has three teenagers who test her etiquette coaching skills most days. She’s actively involved with the 88Bikes Foundation Board of Directors and the Snoqualmie Valley Preservation Alliance. Her favorite sport is tennis—a game that requires a wonderful amount of etiquette and manners as well!

Jan Townsend – Children’s Etiquette Program Teacher

Jan Townsend was born in Kansas and moved to Enumclaw, Washington when she was young. She enjoyed a 36 year career as an elementary school teacher. In her classroom the importance of being polite and kind toward each other was taught every day.

Jan is pleased to join Clise Etiquette and continue her passion of teaching in her semi-retirement. In addition to teaching manners classes, Jan mentors struggling readers and volunteers in classrooms at her former school. She also has helped with “Congregations for the Homeless”, the Issaquah Food Bank, and Cheryl’s Angels.

Jan lives in Bellevue with her husband. Traveling, reading, and cooking top the list of favorite activities when she is not teaching.

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