Comments on: Is The Customer Always Right? http://www.cliseetiquette.com/2010/08/19/is-the-customer-always-right/ Savvy decorum for today’s professionals Fri, 03 Feb 2012 03:00:24 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Carole http://www.cliseetiquette.com/2010/08/19/is-the-customer-always-right/comment-page-1/#comment-1638 Carole Thu, 19 Aug 2010 19:55:31 +0000 http://www.cliseetiquette.com/?p=566#comment-1638 The customer is not always right. At least, not when the customer takes this phrase out of context and thinks that they can be demanding, rude, and costly to the business and you will continue to do business with them. I have refunded a couple of customer orders in a 10-year period, but will not allow these customers to buy from me again. Especially if a customer is costly--I will have to raise prices for all of my good customers, so they are really not worth it. I agree with Stacya's description of a good customer; they are not always the biggest spenders. They are always considerate and reasonable and when necessary offer honest, constructive feedback. Here are a couple of articles that every small business person should read and ponder: Its Okay Really. You Can Fire Your Clients: http://www.businessblogshub.com/2010/08/its-okay-really-you-can-fire-your-clients/ When You Should Say No – 3 Reasons to Fire a Client: http://salesmarks.com/archives/when-you-should-say-no-3-reasons-to-fire-a-customer/ The customer is not always right. At least, not when the customer takes this phrase out of context and thinks that they can be demanding, rude, and costly to the business and you will continue to do business with them. I have refunded a couple of customer orders in a 10-year period, but will not allow these customers to buy from me again. Especially if a customer is costly–I will have to raise prices for all of my good customers, so they are really not worth it. I agree with Stacya’s description of a good customer; they are not always the biggest spenders. They are always considerate and reasonable and when necessary offer honest, constructive feedback.

Here are a couple of articles that every small business person should read and ponder:

Its Okay Really. You Can Fire Your Clients: http://www.businessblogshub.com/2010/08/its-okay-really-you-can-fire-your-clients/

When You Should Say No – 3 Reasons to Fire a Client: http://salesmarks.com/archives/when-you-should-say-no-3-reasons-to-fire-a-customer/

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