Monthly Archives: August 2010
Are You Chasing Away Your Customers?
I was talking to a colleague yesterday about an encounter she had with a young salesperson. My colleague, let’s call her Carol, and I were co-presenters at a networking event and met the salesperson there. After the event, the salesperson, … Continue reading
Is The Customer Always Right?
This is a guest post from Stacya Silverman, owner of Stacya Silverman and Associates Salon and President of Beauty Alert! I like to think of myself as not only good at customer service, but in my off hours, I like … Continue reading
“Please Rise for the Jury.”
I had the honor of serving on a jury for a trial in Seattle Municipal Court. If it had been a state superior court trial I probably wouldn’t have thought it was such an honor, but due to the less … Continue reading
Lessons Learned from RAW
My husband, Eric, and I just returned from a weeklong bike tour through Eastern Washington. The bike ride, called Ride Around Washington or RAW was organized by Cascade Bike Club. There were about 230 people on the tour. We had … Continue reading